Customer care and KYC/AML senior specialist

We are expanding and seeking a Customer care and KYC/AML senior specialist to help us processing the new and existing investors and clients according to our internal policies and Estonian and European Law.

Job Responsibilities

  • Validation and verification of the new investors and other clients
  • Re-validation of the existing investors with expired documents
  • Sanctions false-positive re-validation, account activation or closure
  • KYC related tasks according to the constantly updated legislation
  • AML related tasks according to the constantly updated legislation
  • Sanctions related tasks according to the constantly updated legislation
  • Ensure a positive working connection between Quanloop and its investors and clients
  • Provide extensive information about the services and products supplied to the investors
  • Communicate successfully with the customer support team
  • Open and manage investor or client account with all the needed account details
  • Listen to consumer concerns and give acceptable answers for their issue through chat or e-mail
  • Advise the senior management about possible goods or services to collect and evaluate client data and demands.
  • Improve client satisfaction by teaching new hires
  • Execute and handle surveys in respect to addressing customer service issues
  • Improve the customer experience by keeping track of customers and following up with them as soon as possible

Important keywords for this position:

  • Sanctions lists
  • Media lists
  • Background check
  • KYC
  • AML

Qualifications and requirements

  • At least 2 years working in a similar position for a bank or fintech organisation in the EU
  • Basic knowledge of the legal environment and terms
  • Being very precise to details
  • A self-starter with a proactive can-do attitude who's fine with frequent change and driving your own initiatives
  • Excellent communication and interpersonal abilities.
  • English and Estonian languages, the minimum level is C1
  • Bachelor’s degree

More details:

  • Position location: Roseni 12, Tallinn 10111, Estonia
  • Is it possible to work remotely? - No.

For more information and to apply, please send your CV with your cover letter in English to

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