By registering on the website www.quanloop.com or through a mobile application as an investor (hereinafter referred to as the Investor), you acknowledge that you have read these General Terms & Conditions (hereinafter referred to as the General Terms), you agree to the General Terms and agree to comply with the General Terms.
The General Terms apply to all legal relations of Investors of the website www.quanloop.com or corresponding mobile application (hereinafter referred to as the Platform), Quanloop AS (a company registered in Estonia under the registry number 16200698 and having its legal address at Rotermanni 18/1, Tallinn, 10111, Estonia) acting as an owner and administrator of the Platform (hereinafter referred to as Quanloop) and the end borrower Quanloop Usaldusfond (a Limited Partnership Fund registered in Estonia under the registry number 14496178 and having its legal address at Rotermanni 18/1, Tallinn, 10111, Estonia, hereinafter referred to as the Borrower). The Investor confirms that they have read these Terms and undertakes to adhere to them.
Some sections and services within the Platform may be linked to specific conditions which apply in addition to the General Terms.
Quanloop reserves the right to modify their service descriptions of the Platform or the General Terms without prior notice.
Quanloop does not guarantee the absence of errors on or the discontinued availability of the Platform. The Investor uses the Platform at their own risk.
The Investor is aware of the risks associated with the use of electronic communications, devices, solutions and programs. Quanloop will take reasonable measures to prevent the risks associated with the use of electronic communications, tools, solutions and applications, but will not be liable for such risks.
Quanloop is not responsible for any damage that may arise in connection with the use of the Platform and the information available on the Platform. Quanloop neither issues any guarantees concerning the absence of errors on the Platform or in the information accessible therein.
All information available on the Platform, including the page layout and software, is protected under the Copyright Act. The information available on the Platform and the data contained therein may not be reproduced, distributed, or otherwise transferred to third parties without Quanloop's prior written permission.
Quanloop reserves the right to unilaterally amend and supplement the General Terms at any time, including the restriction or addition of Platform usage options, to develop the services provided and to contribute to an improved and safer use thereof. The amendments and supplementations to the General Terms come into force upon publishing the new edition on the Platform. Quanloop shall notify the Investor of the amendments and supplementations to the General Terms by sending a corresponding notification to the e-mail address provided by the Investor.
Investor understands that by opening and verifying an account in Platform and submitting its personal information, the Investor confirms that it has reviewed the terms and conditions of the Quanloop Privacy Notice, the Cookie Consent and the Marketing Consent and agrees with them.
The Investor understands that by opening and verifying an account on the Platform, then sharing their personal or company Referral Link or Referral Code to invite new investors to the Platform, the Investor also admits to being bound by the terms of Quanloop Referral Program. The terms and conditions of the referral program are stated in the Quanloop Referral Program document located on the Platform. The Borrower does not in any way receive money from the public for the purposes of depositing or to receiving repayable funds in any other manner or does not make any public proposals to receive money from the public for the purposes of depositing or to receiving repayable funds in any other manner.
The Investor understands and agrees with the fact that by lending their money to the Borrower, the Investor undertakes a process of making a proposal to the Borrower via the Platform to borrow money from the Investor, and this is performed under the terms and conditions of the Quanloop Loan Agreement. The terms and conditions of the loan agreement are stated in the Quanloop Loan Agreement document located on the Platform.
The money transferred to the account on the Platform will be reflected as receipts on the Investor's account and may only be used by Quanloop pursuant to these Terms and for performing the obligations of the Loan Agreement and other relevant agreements.
The money transferred by the Investor is thereby a property handed over for the performance of the mandate for the purposes of § 626 of the Estonian Law of Obligations Act. The respective amount of money in the bank is, by its nature, a claim (against the bank) that Quanloop has acquired in its name but on behalf of the Investor and only with the purpose of using it for the performance of the mandate. Quanloop shall have the right and obligation to make transfers, deductions from and inclusions to the Investor's account on the Platform to perform the Investor's obligations arising from these Terms, the Loan Agreement and other agreements entered into by the Investor. The Investor hereby irrevocably authorises Quanloop to debit and credit the Investor's account on the Platform as outlined in these Terms, the Loan Agreement or any other agreement concluded via the Platform.
The money transferred to the Platform is covered by the Inflation Recovery Program initiated by Quanloop and from the Quanloop own funds. The terms and conditions of the inflation recovery program are indicated in the Quanloop Inflation Recovery Program document located on the Platform. The Investor understands that the Inflation Recovery Program is a marketing program and may be discontinued at any time without notice.
this definition is explained in the section "5. Person identification (KYC), Investor onboarding and use of the Platform"
Available funds – this definition is explained in the section "14. Withdrawal of the Investor's money"
Business Investor – this definition is explained in the "5. Person identification (KYC), Investor onboarding and use of the Platform" section
Consumer – this definition is explained in the section "10. Credit origination and repayment"
Daily Fine For Exit Delay – this definition is explained in the section "10. Credit origination and repayment"
Face-to-face meeting – this definition is explained in the section "5. Person identification (KYC), Investor onboarding and use of the Platform"
Investor's bank account – this definition is explained in the section "13. Adding money to the Investor's account and Quanloop AML policy"
Invested funds – this definition is explained in the section "14. Withdrawal of the Investor's money"
Limit – this definition is explained in the section "13. Adding money to the Investor's account and Quanloop AML policy"
Loan – a separate Loan under the existing Loan Agreement
Loan Agreement – this definition is explained in the section "10. Credit origination and repayment"
Loan Date – this definition is explained in the section "10. Credit origination and repayment"
Monthly Earnings – this definition is explained in the section "12. Interest payout"
Original LTV – this definition is explained in the section "10. Credit origination and repayment"
Partner – this definition is explained in the section "10. Credit origination and repayment"
Partner Credit or Credit – this definition is explained in the section "10. Credit origination and repayment"
Portfolio preferences or directly Portfolio – this definition is explained in the section "8. Portfolio preferences"
Principal Repayment Date – this definition is explained in the section "10. Credit origination and repayment"
Profit Payout Date – this definition is explained in the section "12. Interest payout"
Proof of source of funds – this definition is explained in the section "13. Adding money to the Investor's account and Quanloop AML policy"
Underwriting Reserve – this definition is explained in the section "11. Underwriting Reserve"
User – any person, an either unidentified person or verified Investor
Video-selfie – this definition is explained in the section "5. Person identification (KYC), Investor onboarding and use of the Platform"
All products and services referred to on this Platform are subject to the terms and conditions of respective agreements governing their use, and these General Terms may be updated regularly. The products and services referred to on the Platform may not be available for residents of certain countries. Therefore, the services described on this Platform do not constitute an offer to conclude a transaction in any jurisdiction where such an offer may be considered illegal.
The information available on the Platform does not constitute an offer or invitation from Quanloop to receive money from the public for the purposes of depositing or receiving repayable funds in any manner, or the purpose of buying of investment-related advice or other product or service, nor an offer to sell these to individuals in a jurisdiction where such offer or advertisement is not permitted or cannot legally be carried out, or to the persons to whom targeting such an offer or advertisement would be illegal. If a person has decided to visit or use the Platform, they do so at their initiative and risk and are responsible for compliance with all laws, rules and regulations which apply to them.
The services available through the Platform are meant for such individuals or companies that are residents of the following countries: Andorra, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, French Guiana, Germany, Greece, Guadeloupe, Hungary, Iceland, Ireland, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Mayotte, Moldova, Monaco, Netherlands, Norway, Poland, Portugal, Réunion, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, Vatican City and the Holy See. Regardless of the Investor's residence, location, or venue, the place of the provision of the service under these Terms is the Republic of Estonia. Residents of other countries may only use the services provided via the Platform when this is permitted under the law applicable in their own country of residence, following the requirements of applicable laws and possible restrictions. Specifically, the services made available through the Platform are not meant for any persons who are residents of those jurisdictions where such services are prohibited under the laws regulating the areas of securities, banking and insurance (especially in the United States of America, Canada and Japan).
The Platform is intended to provide public access to information on the firm's structure, investment, benefits and risks in general.
Quanloop refuses to accept any responsibility for the content of third-party websites where the information is of a general nature and does not refer to the specific situation of any individual or legal entity; is not necessarily complete, exhaustive, accurate or up to date; occasionally refers to external sites over which Quanloop has no control and in respect of which it declines to accept any responsibility; does not constitute a professional or legal opinion and does not constitute personal experience.
Any publication made by third parties that are not affiliated with Quanloop, except for authoritative institutions such as the government bodies, is not to be held as official text. It does not constitute an official publication of the firm.
Quanloop reserves the right to deny, at its sole discretion, any User whatsoever access to the Platform or a part thereof.
Refer to the "Disclaimer" section on this Platform to read more about disclaimers.
Quanloop has developed and administers a proprietary alternative lending platform for marketplace lending and applies a technology to bring together commercial borrowers underserved by traditional lending institutions, with loan investors seeking attractive yield-generating investments. The Platform is built to serve multiple investors but only one commercial Borrower.
The Platform offers its Investor the following services: opening and keeping an Investor's account, receiving the money to the Investor's account for the purpose of making an offer to lend money to the Borrower, withdrawing of the money from the Investor's account to an IBAN account on the Investor's name opened at a European bank or payment institution, configuring the Portfolio preferences creating an automated portfolio management process for Investor's Portfolio, making a daily offer to lend money to the Borrower, receive an Inflation Recovery compensation, receive interest revenues, download a tax report, open a Business Investor's account.
The Platform offers the Borrower the following services: keeping the Borrower's account, adding and administration of the credits issued by the Borrower to its partners, receiving the offers to lend money from the investors, manage the offerings, entering into the Loan Agreement with the Investor on behalf of but in the name of the Borrower, managing the loan-book of the loans signed between the Borrower and investors for the term of twenty-four (24h) hours, making a payout of the loan principal to the Borrower, collecting the loan principal, interest and refined from the Borrower, distribution and repayment of the loan principal, interest and fine between the investors, and loan underwriting.
This list of services offered by the Platform may not include all the available services. Quanloop may develop, introduce, update or remove any service being offered without changing the General Terms.
The access to the Platform and its services, including but not limited to letting the Investor address proposals to lend their money to the Borrower and entering into agreements, is limited to natural and legal persons upon their acceptance of the General Terms, successful identification and passing level of an investment knowledge test. An unidentified person (hereinafter referred to as the Anonymous User) cannot use the services of the Platform, except for modification or supplementation of their data and personal identification.
To use the Platform, a person must become an Investor on the Platform. To this end, the person must open an account on the Platform at www.quanloop.com, pass the identification process, the level of an investment knowledge test and agree with the General Terms.
To open a new account, the Investor provides the Platform with their e-mail address for authentication and communication purposes. Authentication on the Platform is made via a one-time self-destructing link sent to the Investor's e-mail (put technically, the authorisation is made without a password) or via social login (offered by such service providers as Apple, Microsoft, Google, Twitter and the others).
The Investor understands that if by using a software, program or service that protects Investor's e-mail, they hide their e-mail address while setting up their Platform account, they may fail to receive e-mails from the Platform, therefore fail to access the Platform. The Investor is solely and entirely responsible for accurate information they have used to set up an account on the Platform.
Upon registration on the Platform, the Investor provides the Platform with their data, including their name and surname, date of birth, address of residence, and any other information arising from the requirements of the KYC, AML procedures. The Platform identifies the Investor based on the provided data and one (1) valid identity document, such as passport, identity card, residence card, or certificate of identity/alien's passport. The identity document must be valid for at least six (6) months after the date of submission. Every document submitted must list the essential information using the Latin alphabet and be scanned in colour to the following minimum requirements: one hundred and fifty (150) DPI quality, eight (8) bit colour depth and have a file weight less than ten (10) MB. The New Investor identification may take from one (1) hour up to several working days, depending on the individual's residency and submitted identity documents.
Following the registration on the Platform, the Investor should pass the "Level of an Investment Knowledge" test. This test includes several questions helping to assess the level of the Investor's knowledge required to use the Platform, adding and withdrawing money, making offers to lend money, entering into agreements, etc. The result of the test is returned immediately on the Platform. Failing to pass the test will limit the Investor from lending on the Platform. The Investor may try to pass the test again at least once a day. The Platform may initiate the new testing for the Investor anytime in the future, asking more advanced questions before increasing the limits on the Platform.
Quanloop may, for demonstration purposes, allow access to a new Investor before completing full verification of the information provided. In such a case, the Investor is given a status called "Pre-Qualified" and may be contacted for more information during the KYC/AML verification process. The preliminary qualification status allows an Investor to access all the services of the Platform except investing. Upon final verification of the new Investor, Quanloop informs them about the new status and grants them the right to invest.
All the data collected during Investor onboarding, or later, is collected and stored on the Platform in the personal data section.
Quanloop has the right to refuse to accept an Investor, regardless of the reason.
Quanloop will not open an account to a politically exposed person (PEP). If at a later stage, upon further control, check or verification, Quanoop will discover that a person is or has become a politically exposed person (PEP), and Quanloop is confident about that fact; the account of such Investor, including the Business Investor's account administered by a politically exposed person (PEP), will be terminated. A politically exposed person (PEP) is recognised by Quanloop as defined in the Financial Action Task Force on Money Laundering (FATF) standard and applied both to the person itself, as well as to their family members or close associates, any individual publicly known, or known by Quanloop to be a close personal or professional associate.
Quanloop has the right to delete or block the Investor's account if a justified suspicion arises of any inappropriate, inadequate or illegal activity on the account or due to the person is found in the currently active sanctions list or when the account has not been used for an unusually long time.
The Investor may request their account to be closed and the information deleted. If that request is received from an Investor having no investment or other transactions history with Quanloop or the Borrower, such data is deleted, and the account is closed with no recovery possibility. If such a request is received from an Investor having an investing history or other transactions with Quanloop or the Borrower, the account will be closed. Still, the information will not be deleted for as long as it is required by the law covering the relevant part of the information about the Investor.
Quanloop blocks access to the account if it receives credible information that the Investor is dead or terminated. The access to the capital left to such an account will be limited until the successor of the account proves the right to that capital.
An identified Investor has the right to add legal entities affiliated to that Investor (hereinafter referred to as Business Investors) on the Platform. Adding a Business Investor is allowed only to their legal representatives (a management board member, procurator, etc.). Adding a legal entity can be carried out either automatically or manually.
The Platform receives the corporate data from a commercial register or any other third-party corporate data provider upon automatic addition. The process is automatically completed if the required data is available and proves the Investor's existing and valid executive role in the newly added legal entity.
Upon manual addition, the Investor provides the Platform with all necessary documentation regarding the legal entity, including a valid printout of the corresponding registry data. The process is completed manually by verifying the documentation submitted from the official sources.
Upon successful confirmation of the documentation about the legal entity, a new separate business account is created on the Platform.
A Business Investor may only use the Platform through a legal representative who is a natural person and identified as an Investor on the Platform.
A Business Investor undertakes to immediately inform Quanloop of any changes in its executive board, shareholders or the list of beneficiaries. Quanloop has the right to terminate access to a Business Investor's account to a person whose right of representation has expired. Quanloop is not responsible for any loss or damage regarding the changes in the executive board of a Business Investor.
To use the Platform, Quanloop may request investor identification by any identification measures accepted by Quanloop. For submitting any declarations of intent that may bring about legal consequences or issue confirmations, Quanloop may require a person's signature to be given electronically by any existing method suitable to Quanloop.
The Investor must be able to prove identity through video, where the person being identified is holding an ID supplied for verification on the camera for five (5) to ten (10) seconds (hereinafter referred to as the Video-selfie). If the Investor is unable to provide a Video-selfie due to lacking knowledge, they may be invited for a face-to-face meeting in the office of Quanloop or held using a video-streaming software like Zoom, Microsoft Teams, Skype or similar (hereinafter referred to as the Face-to-face meeting). The Video-selfies and the Face-to-face meetings are permanently recorded and securely stored on the Platform.
A person being the representative of a Business Investor must provide a Video-selfie or hold a Face-to-face meeting regardless of the amount of money they will invest.
Qunaloop has the right to modify the investor identification measures of an Investor or a Business Investor at any time and to utilise other means of identification at its discretion.
The Platform processes the following personal data which has been submitted to Platform under the General Terms or by any other means: Personal data (name, personal identification code, date of birth, nationality, identity document details, telephone number, address, e-mail address, etc.) for the sole purpose of identification. After the person has been fully identified, the personal data is used to provide the services through the Platform and fulfil other agreements with the Investor. For more information about collecting and managing personal data, please read the Quanloop Privacy Notice located on the Platform.
This Platform contains cookies to make it work properly and efficiently and provide the most relevant services to the Investor and information to Quanloop. Cookies are small text files that are placed on the User's computer by websites the User visits. Cookies allow Quanloop and every other website to establish a record of the User's online activity and enhance their experience when using the Platform so that Quanloop can better serve their users.
Please read the Cookies Consent, Quanloop Privacy Notice and Marketing Consent documents located on the Platform for more information about cookies.
The Investor may offer to lend money to the Borrower applying three risk levels: low, medium, and high. Each risk level is introduced as an investment plan composed of collateral loan-to-value (LTV) ratio threshold and the minimum and maximum annual interest rates limits. The Investor uses each parameter of the plan to configure its final offering, and this is the Investor's portfolio preference (hereinafter referred to as Portfolio preferences or directly Portfolio).
The low-risk level is applied to loans with a loan-to-value (LTV) ratio lower than fifty-five (55.0%) per cent, that is from zero (0%) per cent to fifty-four point nine (54.9%).
The medium-risk level is applied to loans with a loan-to-value (LTV) ratio starting from fifty-five (55.0%) per cent and lower than eighty-five (85.0%) per cent, that is between fifty-five point zero (55.0%) per cent to eighty-four point nine (84.9%) per cent.
The high-risk level is applied to loans with a loan-to-value (LTV) ratio starting from eighty-five (85.0%) per cent. This risk plan is also applied to loans without collateral.
The Investor must configure their Portfolio from the three risk plans available, choosing the preferred annual interest rate for each plan. Alternatively, the Investor may agree to apply the basic configuration introduced by Quanloop, which sets all the Investor's capital to be offered to the Borrower at an average annual interest rate of the low-risk plan.
The Investor must offer at least one-third (1/3) of its money within the low-risk plan.
The Investor may offer a maximum of one-half (1/2) of its money within the medium-risk plan if it offers at least the remaining half (1/2) of its capital within the low-risk plan.
The Investor may offer a maximum of one-third (1/3) of its money within the high-risk plan if it offers at least two-thirds (2/3) of its capital shared equally between the Low and Medium risk plans.
The Investor must define their preference of how their money will be offered by choosing how much will be offered under the low-risk plan, how much will be offered under medium and how much money will be offered under the high-risk plan.
The Investor must offer all of the money it keeps on the Platform. The Investor may not set less than 100% of their money to be offered under low risk. The Borrower borrows money from the Investor only if the annualised interest rate being on offer is suitable for the Borrower for the term of 24h. The minimum amount of money to be offered by the Investor is one (1.00€) euro. If the total money of the Investor is split between the loans with different risk levels, each offer in each Loan is in whole euros. If upon the splitting of the money there are cents that may not be offered, those cents should be summed up to unbroken euros and added to the low-risk plan. Any cents that cannot sum up to one whole euro are left unoffered.
The Investor may choose one of two investing modes: the Earning mode and the Saving mode.
In the Earning mode, all the profits and cashback are automatically paid out to the Investor's most recent IBAN account.
In the Saving mode, all the profits and cashback are repaid to the Investor's account for further investing.
The Earning mode is activated by default. Switching between investing modes can be performed at any time on the Platform.
The Investor understands that the main business of the Borrower is wholesale funding, while Quanloop acts as an intermediary between the Investor and the Borrower, fulfilling the orders of both parties arising from the services according to these Terms.
The Investor offers to lend money to the Borrower and the Borrower may accept the offering to finance business entities via commercial crediting.
The Borrower never lends money to a natural person who will consume and repay the debt received (hereinafter referred to as the Consumer). Instead, the Borrower works with business partners who borrow money from the Borrower, such as leasing or factoring firms or licensed creditors (hereinafter referred to as the Partner).
Each time the Borrower lends money to a Partner, a separate credit agreement is signed for an amount, a term, and an interest rate that suits both the Borrower and the Partner (hereinafter referred to as the Partner Credit or Credit). Each Credit has collateral and/or is secured by personal guarantee(s); the Credit collateral is the basis for the loan-to-value (LTV) ratio calculation and risk planning (hereinafter referred to as the Original LTV). Each Credit, including all the collateral(s) and guarantee(s), is registered on the Platform and assigned to guarantee the principal borrowed from the Investors.
The Investor and the Borrower enter into the loan agreement under the terms of the Quanloop Loan Agreement published on the Platform (hereinafter referred to as the Loan Agreement). The Investor agrees to regularly offer entering into short-term loans to the Borrower at an annualised interest rate defined in their Portfolio preferences (hereinafter referred to as the Loan). Entering the Loan Agreement is not mandatory for the Borrower and requires a positive balance on the Investor's account exceeding or equal to one (1.00€) euro.
The Investor requests Quanloop to offer its money to the Borrower at the annualised interest rate based on the Investor's most recent Portfolio preferences for the term outlined in the Loan Agreement, and credit the Investor's account for the amount accepted by the Borrower to finance the Loan according to the General Terms and the Loan Agreement. The Borrower requests Quanloop to analyse the offers from investors, choose the offers with the cheapest interest rate and accept those on behalf but in the name of the Borrower according to the General Terms and the Loan Agreement.
Each short-term Loan is given for a term of 24 hours. The Loan Agreement is entered into at 00:00:00 (midnight).
Any reference in these Terms or other documents published on the Platform to a specific time shall refer to the time in the Estonian time zone (Eastern European Time (EET) (UTC+02:00) during winter, and Eastern European Summer Time (EEST) (UTC+03:00) during summer). The current time of the Platform is always stated in the footnote of each webpage of the Platform.
Each Loan principal is permanently fixed to the amount of one (1.00€) euro. The interest rate is annualised, is proposed by the Investor, is predefined in the Portfolio preferences, and is subject to the Original LTV.
The Loan makes interest based on the annual interest rate defined by the Investor divided by the actual number of days in the current year ("Act/Act" day count convention). The interest revenue is repaid according to the investing mode chosen by the Investor before the corresponding repayment.
The Loan is repaid on the day following the Loan term (hereinafter referred to as the Principal Repayment Date). The Borrower has the right to transfer the principal during the whole day of the Principal Repayment Date. The principal is repaid once the money is deposited to Quanloop clients account in the bank or a payment/e-money institution. Quanloop has the right to repay the principal to the Investor during the whole day of the Principal Repayment Date, but not later than 23:59:59.
If the Borrower cannot repay the Loan during the Principal Repayment Date, Quanloop may buy that claim from the Investor from its Underwriting Reserve.
If the Borrower cannot repay the Loan during the Principal Repayment Date, and the Investor is not Quanloop itself, the Loan is automatically prolonged by twenty-four (24h) hours at the same interest rate the Investor had specified in the Portfolio preferences at the moment of the offering plus annualised two (2.00%) per cent on the principal of the Loan (hereinafter referred to as the Daily Fine For Exit Delay). The Daily Fine For Exit Delay is calculated by dividing two (2.00%) per cent by the actual number of days in the current year ("Act/Act" day count convention). If the Investor has updated their Portfolio preferences after entering into the Loan Agreement (hereinafter referred to as the Loan Date), and the Loan has delayed, then the interest rate specified at the moment of the Loan Date is used for all calculations unless fully repaid by Quanloop.
Quanloop offers a reserve to provide an extra layer of guarantee to the Investor. The reserve is composed of the money in the euro currency allocated to the bank account of Quanloop (hereinafter referred to as the Underwriting Reserve).
The Underwriting Reserve covers ten (10%) per cent of each Credit principal used to guarantee the Loans signed on the Platform.
The Underwriting Reserve is used to purchase the Loan Agreement from the Investor in case there are not enough funds to repay the principal in due course after the Principal Repayment Date. In case the use of the Underwriting Reserve is required, Quanloop lists all the investors according to their withdrawal request timestamps and uses the Underwriting Reserve to buy their Loans, becoming the Investor itself.
The right to access the Underwriting Reserve have all investors according to their orders to withdraw money.
The Underwriting Reserve is not meant to cover the entire risk of losing funds by the Investor.
Quanloop limits itself to the total volume of debt issued by the Borrower be up to ten (10x) times the amount of the money on the bank account used as Underwriting Reserve.
The daily interest for the total money being lent by the Investor to the Borrower, plus the Daily Fine For Exit Delay, if any, is calculated and presented in the Investor's account after midnight.
The total interest that has been accrued during the previous month, plus the total fine for all the delays, if any (hereinafter referred to as the Monthly Earnings), will be paid out on the fifteenth (15th) calendar day of the current month (hereinafter referred to as the Profit Payout Date).
The Borrower has the right to repay interest and other fines, if any, not later than a day before the Profit Payout Date. The Investor may not request to receive the interest revenue before the Profit Payout Date.
Quanloop delivers the Monthly Earnings on the Profit Payout Date. At the same time, the physical delivery of the funds to the final bank accounts may be delayed as such transfer is performed by a third party (a bank, a payment institution or any other that Quanloop may not be aware of nor have the power to impact); if that happens, Quanloop has no responsibility for any loss caused by that delay. The minimum interest payout is one (0.01€) euro cent.
The Investor may add money to their account by the means of a wire transfer originated from an account on their name opened in a bank or payment institution registered in the EU/EEA (hereinafter referred to as the Investor's bank account). Quanloop does not accept money online on the Platform. All the investors have to transfer their money using SEPA payments to the IBAN account indicated on the Platform upon authentication. Quanloop uses different banks and licensed payment institutions to aggregate inbound transactions from investors and utilises a number of different IBAN accounts. Quanloop may change its IBAN account at any time without notice.
The Investor may add money only in the euro currency. Any money transferred in other currencies is subject to refusal or exchange.
Quanloop has no control over pending payments made by an investor. Once a transfer is made by an investor, the clearance schedule is subject to the individual bank.
The Investor is limited to the total balance of money transferred to the Platform from the Investor's bank account to an amount corresponding to their current investing limit (hereinafter referred to as the Limit). Quanloop offers the following Limits and statuses:
A) The basic Limit allows the Investor to add a maximum of one thousand (1,000 €) euros to their account. Quanloop may, selectively, at its discretion, request a Video-selfie or a Face-to-face meeting and ask to submit a form proving the source of the Investor's funds.
B) The advanced Limit allows the Investor to add more than one thousand (1,000 €) and a maximum of fifteen thousand (15,000 €) euros to their account. The prerequisite for this level is a Video-selfie or a Face-to-face meeting and a submitted form proving the source of the Investor's funds. Quanloop may, selectively, at its discretion, request copies of the documents proving the source of the Investor's funds.
C) The professional Limit allows the Investor to add more than fifteen thousand (15,000 €) euros to their account. The prerequisite for this level is a Video-selfie or a Face-to-face meeting, a submitted form proving the source of the Investor's funds and presented copies of the documents proving the source of the Investor's funds. The maximum limit depends on the amount of capital passed the verification, but is a maximum of one hundred fifty-thousand (150,000 €) euros.
A document proving the source of funds is any document that reveals where the funds transferred to Quanloop were originated from (hereinafter referred to as the Proof of source of funds), e.g. documents confirming salary, tax returns and bank statements, or a document stating funds derived from the Investor's sales proceeds of assets (e.g. real estate or equities).
The minimum time for processing of the documents is three business hours (3h) and is performed during normal business hours (between 9 AM and 6 PM from Monday to Friday, except official public holidays). The maximum period for processing the documents is not limited.
The Investor's application to exceed the Limit may be denied if the information provided is inconsistent with verification by other sources, irrational or unreasonable or inaccurate or incomplete. Quanloop reserves the right to reject applications to exceed the Limit without explaining a reason to the Investor.
The Investor may not have a joint account on the Platform, therefore any money sent from the Investor's bank account that belongs to a few persons will be considered as belonging solely to the Investor. Quanloop will not accept any claims to the money transferred from such accounts from the people holding joint ownership of such bank accounts.
The Investor may not receive the money for their accounts from a third party, except if a third party is a professional payment institution offering a money delivery service to the Investor and the verified ultimate beneficiary of the money is the Investor. If the money was transferred for the Investor, but from an account that does not belong to the Investor and the transferee is not a licensed intermediary, this money will be rejected and returned to the original payer of the money. Quanloop has the right to withhold an amount of money that is equal to the cost of the transfer by a bank or payment institution used to process that transaction. If the cost to return the money is higher than the amount of money to be transferred, Quanloop will use the funds to be returned to pay for that cost.
The Business Investor may not receive money from the account opened in the name of its representative. Any money received from the representative's account meant for the Business Investor will be considered as funds from an unlicensed third party and refused.
Quanloop operates only in the euro currency. The Investor is obliged to make sure that they top up their account in euros. Transferring money in any other currency may cause it to be rejected or accepted after exchange. Quanloop makes a sole decision to reject or accept the money in the foreign currency. Accepting the money in the foreign currency may bear a transaction accepting fee and the currency exchange fee, which is based on the fee of the corresponding bank that is used to accept a transaction. Any money sent to Quanloop in a foreign currency with its value in the euro currency being less than the cost of the transaction accepting fee and the currency exchange fee may cause a negative balance on the Investor's account; in such case, Quanloop has the right to claim compensation of the negative balance from the Investor. Quanloop applies the currency exchange rate offered by the bank, which was used to receive the money from the Investor; this exchange rate may differ from the official ECB rates.
The option to withdraw money is only allowed to the Investor with a valid ID, a verified IBAN account on their name, and if required according to the Investor's current Limit and status, a submitted form proving the source of the Investor's funds and presented copies of the documents proving the source of the Investor's funds.
The Investor may request to transfer money from their Investor's account to their bank account. At the moment of the withdrawal request, some money may be lent to the Borrower (hereinafter referred to as the Invested funds) or not (hereinafter referred to as the Available funds).
The request to withdraw money automatically stops further offering of the requested amount of money to the Borrower starting from the following day and claims it's transferring to the Investor's bank account after becoming available. The request to withdraw money being delayed will be fulfilled automatically along with the Loan principal repayment.
The Investor may withdraw any or all of their Available funds limited by fifteen thousand (15,000.00€) euros per week. Quanloop will release the Available funds from their clients' bank account by the end of the current day.
In the event of the withdrawal, the Platform will transfer money to the Investor's most recent verified IBAN account. The IBAN is referred to as verified after the Investor will send any amount of money from that account, proving their name on the Platform is equal to the payer's name.
If the initial transfer of money to the Platform was performed via a licensed intermediary, even though the Investor did not order that service and was not aware of the way their money was delivered to the Platform, the withdrawal of funds will be restricted.
The Investor may not request a manual update to their bank account. If such a request is received, Quanloop has the right to reject it.
If the Investor has transferred their money from an account, which is not an IBAN, Quanloop will not accept requests to withdraw money to such an account. Quanloop will not convert the UK local bank account number into IBAN if the money is received from the UK local bank account that belongs to the Investor or a licensed intermediary fulfilling the transaction for them.
Quanloop shall not be obligated to pay extra interest or any other monetary penalty for the time from the withdrawal request until the recipient of the money to their bank account by the Investor. Quanloop shall not be liable for any loss or damage arising from the incorrect information on the Investor's account, including the absence of the Investor's bank account number.
The delivery of the funds to the Investor's bank account depends on the bank and may take up to three (3) working days.
Quanloop notifies the Investor about the payout by e-mail and via the mobile app. The notification is sent when the money is debited from the Quanloop account.
Quanloop and the Borrower declare that they belong to the same ultimate beneficial owners while acting as two separate business entities with two different commercial roles.
The primary role of Quanloop, according to these Terms and other corresponding legal documentation published on the Platform, is to operate the Platform and provide its services to investors and the Borrower.
The primary role of the Borrower, according to these Terms and other corresponding legal documentation published on the Platform, is to initiate the debt and act as the wholesale funding provider to their business customers.
The shareholders of Quanloop and the Borrower strongly believe that there is no conflict of interest between those two entities, as the role of each enterprise is strictly defined. Should there be any doubt of having a conflict of interest for the Investor, they should avoid opening an account on the Platform nor invest with Quanloop.
Qunaloop declares that it has no investors that would have had any more information than the other investors about the business of Quanloop or the Borrower. The information shared by Quanloop with investors is always equally transparent.
The Borrower declares that it knows each Investor who has entered into the Loan Agreement with it, and it never lent nor will not lend money to any business entity that directly or indirectly belongs or relates to an Investor that the Borrower entered into Loan Agreement with.
Quanloop declares that all the investors, the Borrower, and the Credit Agreements parties are constantly identified and managed effectively per its internal conflicts of interest policies.
Quanloop and the Borrower declare that their employees, hired both directly and indirectly, including their subcontractors and their employees, may not be the Investors on the Platform unless it has been accepted for testing purposes by the management of Quanloop; if such a testing purpose is defined, the employee-investor may only use the funds given by Quanloop for that purpose with a limit of not more than fifty (50.00€) euros.
Quanloop declares that there may be a case when a relative, a friend or any other related person to the employee of Quanloop or the Borrower, including their subcontractors and their employees, may become an investor on the Platform. Quanloop may not prevent or otherwise limit their ability or right to invest on the Platform; however, it does limit its employees and subcontractors from sharing any work-related information with their relatives, friends or other related persons.
The Investor declares that they do not have any conflict of interests with Quanloop and the Borrower, and they are not an employee of Quanloop or the Borrower or their subcontractor.
Quanloop offers online support through the online chat on the Platform, via social messaging and by e-mail.
Any online chat and social messaging communication channels are meant, first of all, to offer a prompt resolution to the technical issues for the indicated investors and support the onboarding process for the new investors. This channel is not meant for pre-marketing or marketing communication or sales.
E-mail communication is meant for any type of support asked by the Investor or an unauthorised person.
Quanloop will provide web support from 9:00 am – 6:00 pm Monday to Friday (excluding Estonian public holidays). Any requests for support that are received outside of the above hours will be addressed during the next period of support.
When a request for e-mail support is received, the support team will assign a priority and will be forwarded to a relevant team member for further action. A listing of each priority and its meaning are below:
|Priority Level||Target Resolution Time||Description||Example|
|Low||2 - 4 business days||General enquiries and How-To, etc.||
Any question relating to the use and working of the website.
Any questions about the investment in general, for e.g. algorithm, risks.
Any question about Quanloop, for e.g. reports, stats and figures.
Any question about Investor activities outside investing, e.g. top-up transfer time, charges outside Quanloop, SEPA and SEPA inst etc.
|Normal||1-2 business days||Issues that have a minimal effect on Qunaloop and/or the Borrower Portal.||
Account access related issues including referral links, changing details.
Investor investment-related questions, e.g. about their income, withdrawal cancellation, inquiries on other income etc.
Website content related issues not caused by Quanloop servers.
|High||1-2 days||Errors or issues that impact the Platform.||Technical disruptions preventing users from using the Platform, for e.g. login, switching accounts, reports, downloads etc.|
|Urgent||Up to 1 day||Widespread errors affecting the Platform and is detrimental to Quanloop reputation. The support team will act immediately and aim to resolve this in 1 business day.||
The Platform is not accessible.
Misleading content is presented on the website that could lead to legal action or negatively affect a significant number of people.
Critical account related emergency messaging e.g. unauthorised access.
Quanloop charges a service fee to the Borrower for the services available on the Platform.
Quanloop does not charge the Investor for the services available on the Platform, except for custom services, such as receipt of the money via a non-SEPA system, exchange of currency other than the euro, request to make a manual payment transaction, etc. Such custom services are charged at the same price that Quanloop has purchased this service from a third-party provider without a surcharge.
Quanloop keeps trying to keep the top quality of the Platform and its services. If the Investor is unhappy with a service of the Platform, the Platform itself or the fulfilment of its obligations of the Borrower, they should immediately inform Quanloop of any complaints. The delivery of any complaint must be in written form and delivered to Quanloop electronically via the e-mail address [email protected] from the e-mail address registered on the Platform.
Quanloop will endeavour to resolve each complaint from an identified source as quickly and as fairly as possible.
These General Terms and other legal documents, including but not limited to the Loan Agreement, notices, disclaimers, premarketing and marketing materials, have been prepared and executed in the English language. Any translations to any other language shall be only for convenience or for purposes of making necessary filings, and the original English language version shall prevail in all matters of interpretation. All legal information, notices, and communications to be given or delivered hereunder shall be in English or accompanied by an English translation.
If any provision of these Terms is found to be illegal, invalid or unenforceable by any court of competent jurisdiction, this will not affect the validity and enforceability of the remaining provisions.
The Platform is an online service, and all documents or notices that Quanloop would like to deliver to its Investors may be delivered to them through the Platform on the pages accessed upon authentication. The Investor may also receive by e-mail a prompt to log into the Platform. Quanloop may also send the Investor letters to the electronic address they have registered with it or any other manner considered appropriate.
Quanloop rights under these Terms may be exercised as often as necessary, are cumulative and not exclusive of any rights or remedies provided by law. Delay in the exercise of any power granted to Quanloop or the Borrower in these Terms is not a waiver of that right.
Quanloop may assign or transfer all or part of its respective rights and obligations under these Terms to any person it reasonably considers capable of performing them. Quanloop may also exercise any rights through any Quanloop legally related company or a service provider it engages. The Investor may not assign nor transfer their rights and obligations under these Terms.
The residence, location, and venue of the online service provider under these Terms and the place of the provision of the online service under these Terms are the Republic of Estonia. These Terms are governed by and construed in accordance with Estonian law. If any dispute (whether contractual or non-contractual) arises out of, or in connection with, these Terms, the Investor and we submit to the non-exclusive jurisdiction of the courts of Estonia.
Effective since: 11.11.2021
Disclaimer: Some text on this website is purely for marketing communication. Nothing published by Quanloop constitutes an investment recommendation, nor should any data or content published by Quanloop be relied upon for any investment activities. Quanloop strongly recommends that you perform your own independent research and/or speak with a qualified investment professional before making any financial decision.